RiseUp Physiotherapy ("we", "our", or "us") is committed to protecting your personal privacy.
Last Updated: August 1, 2026
1. Introduction & Scope
This Privacy Policy explains how RiseUp Physiotherapy collects, uses, discloses, and safeguards your information when you visit our website https://riseupphysiotherapy.com, contact us for appointments, or interact with our automated social media messaging channels (including Instagram Direct Messaging and Facebook Page Webhooks via Meta Graph API).
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you request physiotherapy services, book consultations, or send messages:
Personal Identification Data: Full name, phone number, email address, physical address (for home visits).
Clinical & Health Details: Pain symptoms, medical history, recovery goals shared during consultation requests.
Social Media & Messaging Data: Instagram/Facebook User ID, handle (@username), message text, and comment text when interacting with our automated response system (AUTO REPLY-IG).
Technical Data: IP address, browser type, device information, and cookies when navigating our website.
3. How We Use Your Information
We use the collected information strictly for legitimate medical and customer support purposes:
To schedule, confirm, and deliver physiotherapy consultations and home visit appointments.
To provide instant, automated replies to your inquiries on Instagram and Facebook (e.g., pricing, treatment availability, clinic locations).
To communicate medical recovery guidelines, exercise plans, and treatment follow-ups.
To maintain system integrity, prevent fraud, and comply with legal obligations.
4. Meta / Instagram API Integration
Our application (AUTO REPLY-IG, App ID: 1070019938757707) connects with Meta Graph API to read incoming messages and comments directed to our official Instagram business account (@riseupphysiotherapist) and generate automated responses.
We do NOT sell, trade, or share your Instagram message content or personal profile data with third-party advertisers.
Message interactions are processed securely on our server and retained only as long as necessary to fulfill your appointment or inquiry.
5. Data Sharing & Disclosure
We strictly respect your privacy. We do not sell your personal data. Data may only be shared under the following limited circumstances:
Service Providers: Secure infrastructure providers (e.g., hosting, SMS/WhatsApp gateways, Meta Graph API) that assist in operating our services.
Legal Compliance: If required by Indian law, court order, or governmental regulations.
6. Your Data Rights & Deletion
You have the right to access, correct, or request the deletion of your personal data at any time. To request removal of your stored interaction logs or contact records, please visit our Data Deletion Page or email us at info@riseupphysio.com.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: info@riseupphysio.com
Phone: +91 82104 16565
Address: 167 Hauz Rani, Malviya Nagar, New Delhi 110017
Home visits across Delhi NCR
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